Revolutionising field service one customer at a time

Applications
for outstanding customer experiences

We help businesses better communicate with their customers by making available the real-time locations of their field staff.

We help customers easily self-service appointments to organise engineer visits on their terms.

We develop analytics that powers business decisions based on a deep understanding of how complex field service organisations work.

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Leadent OFSC Plug Ins Screen
On My Way

Ace your customer visits

On My Way allows your customers to see all the information they need to know about their service appointment including the location of the technician visiting their home in real-time via their desktop or mobile device.

SEAMLESS INTEGRATION

Link to any modern Field Service Management software to retrieve appointment and technician data and present it interactively to  customers.

FULLY CONFIGURABLE

From the colour scheme to the technician’s ID badge, to their satisfaction score, to how they like their cup of tea – the choice is yours!

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uBook

Self-Service appointments

uBook is a web or app-based solution that lets your customers self service field appointments. Give your customers power to organise their own schedule; book and reschedule their appointments via your website or via a dedicated, secure portal within Leadent Gateway.

FLEXIBLE

Intuitive and responsive for a wide range of devices and can be fully customised with your  branding.

RESPONSIVE

Provide easy self-service appointment scheduling as a quick and easy way to deliver excellent customer service.

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Field Analytics

Examine your field force

Leadent Digital’s Field Analytics suite gives you the information and dashboards you need to understand and examine the real-time performance and effectiveness of your operations field force.

SHIFT YOUR FOCUS

Make smart, informed decisions on how your field operation is running to focus on improving productivity and customer experience.

VISUALISE AND ANALYSE

Dashboards of your field technician utilisation and efficiency will help to visualise the individual performance of your field teams and gangs.

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Plug Ins

Extend your field solution

Leadent Digital is experienced in developing plug ins that allow you to customise and extend your field service solution to meet your needs.

FULLY FEATURED

Leadent Digital has a wealth of experience of developing plugins for  clients that add real value to their businesses.

EXPERIENCED

Dashboards of your field technician utilisation and efficiency will help to visualise the individual performance of your field teams and gangs.

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Merged Reality screen
Merged Reality

Give Instant Help To Customers and Technicians

Leadent Digital lets you visually interact with your customers and technicians using virtual interactive presence.

be hands on

Accelerate and simplify the way problems are solved. Allow  experts  to  virtually  reach  out  and touch  what  their  customer  is working on.

give real-time support

Simply place your hand, tools or other relevant objects behind your device during your merged reality call.
Go beyond face-fo-face.

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ON MY WAY

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UBOOK

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LEADENT GATEWAY

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Thinking Digital

We create applications that deliver outstanding experiences for customers.

LOCAL SUPPORT

As a client-focused business we focus on supporting our clients no matter what.

Unique Ideas

We design groundbreaking user experiences based on people-centered design.

Great Design

Put simply - Leadent Digital is revolutionising field service software.

Latest News

Read Our Blog

Customer Experience

How to listen better to your customers

We consider the importance of listening to your customers and some essential experience for getting meaningful customer context and capitalising on this information for your business

Customer Experience

The true cost of customer service in utilities

Many mature organisations have invested in better technology and optimised processes but nothing is still more true than the phrase 'customer is king'.

Digital

Digital trends for 2019

There's no shortage of predictions for trends and technologies for the year ahead. What we don't see as much of is unbiased, solution agnostic predictions based on real experience of what organisations are looking to develop. Don't worry - we've done the hard work for you with our 5 point summary.

View all the latest blog posts

Our Latest Posts

Leadent Gateway

Extend and transform your app landscape

Our products help your customers and are powered by the Leadent Gateway.

Connect your service applications and core data to the Leadent Gateway to open up flexible, configurable solutions.

Collect and share location data, enable self-service booking, manage appointments and analyse your own operational performance.

Meet Our Team

COO

OPERATIONS

Helping to make sure Leadent Digital runs smoothly and delighting our customers with friendly day to day service and support.

CTO

TECHNOLOGY

The driving force for Leadent Digital's products and solutions. Never sleeps in the quest for better digital customer experience.

CEO

SALES

The founder and lifeblood of Leadent Digital. Shaping our music tastes and reaching out to new clients and partners.

In Developing Our Apps

800+

Cups of Coffee

1,340

Happy Hours of Coding

25,000

Songs On The Office Stereo

23,142

Lines of Code
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