In this blog we consider the changing world of logistics and how new organisations are disrupting the so-called last mile delivery with models based on crowdsourcing, localised delivery and crowdstorage, with the aim of ensuring a superior customer experience. Find out what you can do to tap into new ways of delivering.
With so much focus on disruption and delivering a superior digital experience, it can be really easy to overlook something obvious - mobile technologies and the experience that a user, customer or employee will have of the technology that's in their hand!
We consider three trends that are disrupting different elements of retail - the in store checkout experience, the manufacturing process and the logistics and fulfilment process. In each case study technology is being used to ensure even greater efficiency, operating cost reduction and decreased time to market.
Read this blog to find out some quick tips on how to 'do digital' and how not to hate doing it in the process! We consider digital skills, customer experience, setting clear objectives and not overlooking change management.
Most sectors are experiencing unprecedented change due to digitisation and the evolution of customer expectations. New technologies are grabbing the headlines and traditional operating models are getting disrupted. Here we consider why.
A customer experience map helps you to understand and evaluate the story or your brand, products or services from a customer's perspective over time and across the channels they utilise. By gaining this understanding you can work to truly position your offerings to close these gaps.
There's no shortage of predictions for trends and technologies for the year ahead. What we don't see as much of is unbiased, solution agnostic predictions based on real experience of what organisations are looking to develop. Don't worry - we've done the hard work for you with our 5 point summary.