Our unique insight provides next level intelligence to your operations.
Field Analytics is real-time; ensuring you can stay ahead of operational decisions you need to take.
Information is made available in visual dashboards so you can focus on the need to know.
Our analytics engine has been built operations-first. If you have a field business it works for you!
We know what works and have talked to hundreds of operations managers, schedulers and field teams to shape the Field Analytics suite.
We have poured all of our 16 plus years of experience and understanding of how best practice field operations works into Field Analytics.
Leadent Digital Field Analytics will help you to understand:
How all levels of your field organisation are performing
How your current performance compares with your previous performance
The real-time distribution and geographic coverage of appointments
The density of your planned service visits
The potential capacity and reach of your field staff
The individual and team performance of your technicians
Your adherence to SLAs and appointment commitment times
How far your field resources can travel at various times of day
Understand how far one of your technicians can travel and whether they will meet your planned service visit
Overlay available resources to view a real-time heatmap of capacity and coverage against travel time
Visualise the journey time from nominated locations (such as head office, your depots or stores)
Help decision making about where to locate your field staff and how many to base there
We don’t use distance to determine coverage, we use time.
Using isochrone visualisation analysis determines how far one (or many) of your resources can travel at various times of the day.
This means you can focus on improving productivity and customer experience.
View by task, by customer, by site, by technician or by team
Compare historical to current performance and against closed tasks
Rapidly understand how your work matches your resources
Visualise work distribution by team member·and evaluate work mix by region
Visual dashboards designed to help you understand all the appointments are tasks that are currently open and those that are near to or at risk of missing their planned SLA.
Work Distribution analysis allows you to look across your work and understand the distribution of your appointments by resource and by team.