Make Customer Service Easy

Visually Interact With Your Customers and Technicians

Patented technology uses merged reality to create a virtual interactive presence.

Merging two  real-time  video  streams,  allow one of your experts  to  virtually  reach  out  and touch  what  their  service  technician  or  customer  is working on.

This ability to be “hands-on” from a remote location accelerates and simplifies the way knowledge is exchanged and problems are solved.

About Merged Reality

Easy, fast, intuitive & expansive Support

Whether you need to quickly solve problems for customers, assist newly on-boarded personnel, eliminate wasteful trips or differentiate the way your products are sold, implemented and serviced.

support Completely reimagined

Give and receive help to your employees and customers using the power of merged reality.

give help to your team

Simply place your hand, tools or other relevant objects behind your device during your merged reality call.

Features

Go Beyond Face-to-Face in servicing your customers

Once you're in a merged reality call with a colleague, customer or friend, simply tap to change how you interact.

Choose whether you're giving or receiving help, and start collaborating in seconds.

Merged reality adds missing visual cues, gestures, and non-verbal communication methods to any session.

If you've selected 'Give Help', simply place your hand, tools or other relevant objects behind your device.

You'll see your hand appear on top of your colleague's image. Telestrate, freeze images, use hand gestures, pictures and even add real objects into the  scene.

contact us

Get a Merged Reality Demo Today

Contact Us
Pointing Finger
Lightbulb Icon in White
Merged reality adds missing visual cues, gestures, and non-verbal communication methods to any service interaction.

Simply place your hand, tools or other relevant objects behind your device.

You'll see your hand appear on top of your colleague's or customer's image.
Tools Icon in White
Using existing mobile devices (iOS, Android) or a web-browser, experts can now visually collaborate as though they were working side-by-side.

Merged Reality blends two real-time video streams, that of a remote expert and an onsite technician, into a collaborative environment.

This Virtual Interactive Presence allows an expert to virtually reach out and touch what their service tech or customer is working on.
Support Your Customers

allow remote experts to virtually reach out

Merged Reality allows remote experts to virtually reach out and touch what their service tech or customer is working on.

Research indicates that nonverbal cues are 430% more effective than verbal cues and that nonverbal cues make verbal / nonverbal communication combination up to 10 times more effective.
(British Journal of Clinical Psychology)

Adding gestures and nonverbal clues substantially improves speed of understanding, resulting in an enhanced recipient / customer perception of overall experience
(Journal of Nonverbal Behavior)

Leadent Digital Icon in White
GET IN TOUCH

Talk to us to transform the way you give real-time support to your field staff, colleagues and your customers.

CONTACT US
Flying White Mail Icon
About

Features

patented technology

Make use of patented, live, mobile, merged reality video. Allows video interactions to have similar characteristics to in-person interactions.

Essential tools

During your Merged Reality call you can make use of powerful drawing, arrow and virtual laser pointing tools. Freeze the screen for moment-in-time discussion.

quick contact

Easy access, one click contact. Easily give customers access and see relevant information on calls as they happen. Add and manage new users with a single click.

guaranteed encryption

128-Bit Encryption for all video calls. Security considered throughout with single sign on available as additional.

easy analytics

Understand how your team uses mobile video. Easily see and manage your whole team within the 'enterprise' tab.

FLEXIBLE

Fully compatible with iOS, Android, web browser and optional support for Smart Glasses. Available in app or browser.

Why Merged Reality?

Work Smarter Not Harder

The field workforce is shrinking as experienced technicians retire and it is more costly to replace them or train their successors.

At the same time there is an ongoing push for increased service revenue; increasing complexity of equipment and an increased demand for superb customer experience.

As a result some 80% of companies are exploring Augmented Reality-based solutions.

contact us

Get a Merged Reality Demo Today

Contact Us
Merged Reality Examples

Giving support to a customer


A customer needs help to find a stop tap in their property. The call centre agent diagnoses an issue and a Merged Reality call is started with a company expert.

The expert guides the customer through the call using Merged Reality to reach in and annotate the video in real-time.

Merged Reality Examples

Supporting a Trainee


A trainee engineer arrives at site to take a look at an electrical fault. Using Merged Reality they are able to get support from an offsite expert who shows the trainee which component to fix; how to take a measurement and how to read and amend a number of power dials.

The trainee leaves the job with confidence having completed the work right first time.

Merged Reality Examples

Engineer to Engineer


An engineer is conducting maintenance at site and needs support from a remote expert to understand which components to read and which readings to take.

Using Merged Reality they can be guided in real-time through the maintenance activity with the expert reaching in to signpost and annotate the equipment.

Achieving Benefits

Achieve huge internal efficiency gains when fixing complex problems the first time, avoiding dispatches altogether.

Lower Cost to Serve

Instant, accurate communication augmented by mobile merged reality and virtual presence can have a dramatic impact on service operations.

Use Merged Reality to proactively, efficiently and effectively attack hard costs that plague the efficiency and effectiveness of operations and customer interactions.

7 to 15% cost saving

In research Merged Reality can deliver dramatic impacts on hard cost, opportunity cost, as well as the opportunity for a new source highly profitable revenue.

Customers can experience a 7 to 15 times hard cost savings for every pound invested. Expert personnel can see a 10 to 20% increase in efficiency.

Reduce repeat visits

An estimated 33% of service work orders require a second trip . Using Mixed Reality you can help eliminate 18% of second trips that are required due to a lack of experience.

Merged Reality will also reduce 19% of second trips caused by limited access to information, and avoid 28% of second trips caused by wrong diagnoses.

Merged reality maximises customer cognition through the provision of real-time remote expertise.

Increase time to satisfaction for your customers through instant support diagnosis and resolution.

Reduce field delivery costs by better leveraging office-based experts and minimising truck rolls.
Transform the entire remote assistance experience.

Experts can point out exactly what to do using an intuitive and efficient experience for both the expert and the customer or field service technician.

Give or receive interactive help anywhere, instantly.
contact us

Get a Merged Reality Demo Today

Contact Us